{"id":1958,"date":"2025-08-03T23:28:02","date_gmt":"2025-08-03T23:28:02","guid":{"rendered":"https:\/\/www.insuracarelife.com\/blog\/top-insurtech-companies-global-5-star-technology-and-software-providers\/"},"modified":"2025-08-03T23:28:02","modified_gmt":"2025-08-03T23:28:02","slug":"top-insurtech-companies-global-5-star-technology-and-software-providers","status":"publish","type":"post","link":"https:\/\/www.insuracarelife.com\/blog\/top-insurtech-companies-global-5-star-technology-and-software-providers\/","title":{"rendered":"Top Insurtech Companies | Global 5-Star Technology and Software Providers"},"content":{"rendered":"<div style=\"border-bottom: 1px solid #f7f7f7;max-width: 1960px;margin: auto;\">\n<div class=\"best_topbox\" style=\"padding-top: 60px; pointer-events: none;\">\n<p class=\"awardsTopLinks\" style=\"text-align: center; pointer-events: auto;\"><u><strong><a href=\"#winnersListSection\">Jump to winners<\/a><\/strong><\/u> <span>|\u00a0<\/span><u><strong><a href=\"#methodologySection\">Jump to methodology<\/a><\/strong><\/u><\/p>\n<h2 style=\"text-align: center; padding: 0 40px;\">Beyond the buzz: turning promise into results\u00a0<\/h2>\n<p>The AI explosion has ramped up the pressure on the world\u2019s top insurtechs to deliver and push the boundaries even further.\u00a0<\/p>\n<p>The companies meeting these exacting demands are recognized by<em> Insurance Business <\/em>as the 5-Star Technology and Software Providers 2025 and were determined after the global broking network nominated and ranked their standout performers.\u00a0<\/p>\n<p>Their solutions drive business value, from faster claims processing to smarter underwriting, enable digital distribution models, and provide insurer-specific understanding, while introducing AI where it is most effective.\u00a0<\/p>\n<p>\u201cAlthough AI is essentially new to insurance, boards and C-suites have high expectations to take the lead,\u201d says <a href=\"https:\/\/www.insurtechconsult.com\" target=\"_blank\" rel=\"noopener\">Alan Demers<\/a>, president of InsurTech Consulting. \u201cThose expectations are buoyed with caution for the possibilities of what could go wrong. It\u2019s a true mix of fear and exciting opportunities.\u201d\u00a0<\/p>\n<p>Proving the point, more than 60 percent of all insurtech deals in early 2025 involved AI, reflecting its rapid rise in underwriting, claims, customer service, and risk modelling, according to the Q1 2025 Global InsurTech Report.\u00a0<\/p>\n<p><\/p>\n<p>Other key data points reinforce the momentum:\u00a0<\/p>\n<\/div>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Global insurtech funding surged 90.2 percent <\/strong>quarter over quarter, reaching US$1.31 billion, the highest level since late 2022\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Three mega-rounds over US$100 million <\/strong>were recorded for P&amp;C-focused firms: Quantexa (US$175 million), Openly (US$123 million), and Instabase (US$100 million)\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>AI-led insurtechs raised a combined US$710.86 million <\/strong>across 60 deals, with an average size of nearly US$ 14 million<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888546059122257.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p>For many insurers, the hype has outpaced practical understanding, but that\u2019s changing. As <a href=\"https:\/\/www.linkedin.com\/in\/dr-george-shelton-1b650830\" target=\"_blank\" rel=\"noopener\">George Shelton<\/a>, head of venturing at Alchemy Crew Ventures, explains, \u201cAI, and especially generative AI, has raised the bar in terms of what we expect from insurance software.\u201d\u00a0<\/p>\n<p>He describes the sector as deeply complex and data-dependent, having historically lagged behind other industries in innovation. That slow pace now leaves room to move. \u00a0<\/p>\n<p>\u201cThere is plenty of low-hanging fruit,\u201d Shelton says. \u201cBut we\u2019re a lot less forgiving of AI than we are of our human counterparts, especially given the wide variety of so-called solutions flooding the market.\u201d\u00a0<\/p>\n<p>And he also explains that the top insurtechs don\u2019t lose sight of the end goal. \u201cInsurers are grappling with a perfect storm of significant challenges, many of which are increasingly complex and potentially very disruptive,\u201d Shelton says. \u201cThe goal is to help insurers become more agile, resilient, and customer-centric.\u201d\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Separating value from marketing spin\u00a0 <\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nAI has become the defining talking point of the tech space, but insurance leaders are wary of inflated promises and one-size-fits-all platforms.\u00a0<\/p>\n<p>\u201cNearly every solution provider has \u2018AI\u2019 in their URL, somewhere on their websites and marketing collateral,\u201d says Demers. \u201cThis makes it difficult to assess and distinguish among players, never mind attributing real cost-benefit analysis.\u201d\u00a0<\/p>\n<p>He warns that while generative and agentic AI are showing potential, many carriers are still experimenting and struggling to find solutions tailored to their business needs.\u00a0<\/p>\n<p>Demers points to specific progress in \u201cco-pilot or agent use cases,\u201d such as claims reserving. Shelton reinforces the point: \u201cAI is a game-changer, but only when implemented thoughtfully.\u201d\u00a0<\/p>\n<p>The value lies not in the tech itself but in how it\u2019s trained and deployed. \u201cThe real value comes from tailored, insurance-specific AI models that are rigorously tested for fairness and compliance, and that are fully explainable and understood by those using them,\u201d Shelton says.\u00a0<\/p>\n<p>Real progress is being made with measurable improvements in:\u00a0<\/p>\n<p>\u201cExpectations have soared with the emergence of generative AI,\u201d Demers adds. \u201cThe bar is raised high for new innovation, breakthroughs on efficiency and cost advantages, as well as better risk selection and pricing.\u201d\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638893546409779628.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>What sets the top insurtech companies apart<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nThe global market is crowded with vendors offering transformation. However, separating value from industry noise requires operational fluency and a deep understanding of how insurance companies operate.\u00a0<\/p>\n<p>Four key patterns emerged across the top insurtech companies based on brokers\u2019 insight:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>AI expectations are rising fast.<\/strong> Generative AI has become a strategic issue. But off-the-shelf models are losing ground to purpose-built, insurance-specific solutions.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Implementation is now a credibility test.<\/strong> If a system can\u2019t integrate smoothly with legacy infrastructure or deliver value on day one, it doesn\u2019t make it through procurement.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Customization is expected.<\/strong> Off-the-shelf software is being replaced by flexible platforms that adapt to niche product models and market-specific strategies.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Outcomes are everything.<\/strong> Buyers are watching for real impact, reduced loss ratios, faster processing, and better CX. Features alone no longer close the deal.\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p>For Demers, who previously led major claims operations, staying power, domain expertise, and measurable results remain the hallmarks of top-tier providers.\u00a0<\/p>\n<p>\u201cTop providers often bring attendant scale, reliability, and are mature enough to bring insurance acumen as an added dimension,\u201d he says. \u201cThe best tends to provide rich benchmarking information as carriers constantly compare performance given the highly competitive market.\u201d\u00a0<\/p>\n<p>While established players dominate through stability and scale, newer entrants are also gaining ground. Demers adds, \u201cNew entrants often gain traction by offering the latest in technology and innovative influences to set themselves apart.\u201d\u00a0<\/p>\n<p>Innovation leader Shelton echoes this sentiment. \u201cGreat partners make working with them a no-brainer. As efficiency and profitability pressures mount for insurers, the industry is ripe with opportunity. However, prospective partners must be able to deliver measurable value, on insurer\u2019s terms, from day one, in a flexible, responsive, and collaborative way.\u201d\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888546571120788.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888546807229666.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Tackling legacy drag and risk that won\u2019t wait\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nThe insurance industry is under pressure from aging tech stacks, new risk types, evolving customer expectations, and an increasingly complex regulatory environment.\u00a0<\/p>\n<p>Technology partners must go well beyond implementation and are expected to bring solutions to systemic challenges while minimizing disruptions to core operations.\u00a0<\/p>\n<p>Demers identifies three critical areas where the right tech makes a difference:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>profitability pressures <\/strong>in stressed lines like homeowners and commercial auto\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>fragmented systems and expensive tech stacks <\/strong>that hinder efficiency<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>the push to adopt AI responsibly<\/strong>, especially around data quality, privacy, and business relevance\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p>Shelton offers a complementary list of challenges that insurers expect their vendors to address:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>growing complexity of risk<\/strong>, from cyber to climate\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>rising regulatory and data privacy requirements<\/strong> that demand more than box-checking\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>operational inefficiencies <\/strong>due to layered legacy infrastructure\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>consumers demanding personalization and digital ease<\/strong>, even as they cut back on spending\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>internal pressure to launch new products<\/strong> and distribution models without expanding overhead\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p>\u201cFrom a strategic point of view, tech and software providers should recognize that their services can extend beyond solving a technological problem toward helping their clients to actively innovate, improve, and develop new products and services, based on smart feedback,\u201d Shelton says.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888547061006573.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Measuring what matters: <\/strong><\/h2>\n<p>&#13;<br \/>\n&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>the ROI converstion<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<p>In a space crowded with demos and marketing noise, insurance leaders don\u2019t want to buy promises. Efficiency gains are still table stakes, but they\u2019re no longer the whole story, Demers remarks.\u00a0<\/p>\n<p>\u201cAt present, revenue growth is probably No. 1, as P&amp;C has restored profitability and underwriting appetites are growing quickly,\u201d he says. \u201cLoss ratios would be a close second. Decision-makers want to see benefits in all, including customer satisfaction.\u201d\u00a0<\/p>\n<p>Shelton agrees that evaluating ROI in insurance tech is crucial and must be a blend of quantitative and qualitative data.\u00a0<\/p>\n<p>\u201cThe magic numbers of loss ratio and expense ratio will always be top of a conventional insurer\u2019s mind,\u201d Shelton says.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888547276965838.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Data analysis of what the world\u2019s brokers want\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nTools that work quickly, integrate seamlessly, and deliver measurable value under current business conditions are the top requirements.\u00a0<\/p>\n<p>A comparison of<em> IB<\/em>\u2019s global ratings from 2023 to 2025 also uncovers a series of trends:\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888547460740730.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Key patterns and insights\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>2024 dip:<\/strong> All criteria experienced a dip in 2024, suggesting either higher expectations or market challenges.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>2025 recovery:<\/strong> All criteria rebounded in 2025, with some reaching their highest levels, indicating improvements in technology offerings or better alignment with broker needs.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Ease of use dominance: <\/strong>This remains the most important factor, highlighting the necessity for intuitive, user-friendly technology.\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Customization volatility: <\/strong>The sharp drop and recovery suggest that brokers\u2019 needs for tailored solutions may fluctuate with market or regulatory changes.<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>Consistency in value and support: <\/strong>Value for money and customer support are stable, underscoring their ongoing importance.\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p><em>IB<\/em>\u2019s historical data supports what Shelton and Demers flagged: buyers want platforms that align with their environment, not the other way around.\u00a0<\/p>\n<p>\u201cImplementation is not just a matter of speed,\u201d Shelton says. \u201cIt\u2019s a marker of whether a provider understands how insurance businesses operate.\u201d\u00a0<\/p>\n<p>Customization saw the biggest year-over-year gain, rising 0.22 percent illustrating that off-the-shelf solutions are losing ground to providers who help insurers tailor everything from workflows to product design. Ease of use, already near the ceiling, remains the single highest-rated factor. That reinforces a hard truth that if frontline teams can\u2019t use a platform easily, they won\u2019t.\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: white; width: 100%; padding: 0px; text-align: center;\"><strong>Inside <em>IB<\/em>\u2019s Global 5-Star Technology and Software Providers 2025<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: #25408f; width: 100%; padding: 0px; text-align: center;\"><strong>Purpose-built innovation and proven results<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\n<a href=\"https:\/\/premium.insurancebusinessmag.com\/ib-global-5-star-technology-and-software-providers-2025-vertafore\/p\/1\" target=\"_blank\" rel=\"noopener\">Vertafore<\/a>,\u00a0one of the industry\u2019s most established insurtech firms, takes a practical approach to innovation. Its innovation strategy prioritizes foundational problem-solving over stacking on unnecessary features. That ethos drives breakthroughs in daily workflows, boosts relationships, and fuels scalable growth for customers.\u00a0<\/p>\n<p>Vertafore serves agencies, wholesalers, MGAs, and carriers of all sizes. That reach gives the company a front-row seat to shifting needs across distribution, underwriting, and compliance.\u00a0<\/p>\n<p>That insight pairs with an open feedback loop with customers and the NetVU user group, allowing the product team to turn top requests into reality.\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: #25408f; width: 100%; padding: 0px; text-align: center;\"><strong>Time saved is value delivered\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nOne flagship initiative, Project Impact, cuts the time agencies spend on repetitive, high-volume tasks. Vertafore staff shadowed more than 100 servicers across AMS360, Sagitta, and WorkSmart to identify pain points in real workflows.\u00a0<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=uqUI9YSLcK8\" rel=\"noopener\" target=\"_blank\"><img decoding=\"async\" alt=\"Video Thumbnail\" src=\"https:\/\/img.youtube.com\/vi\/uqUI9YSLcK8\/sddefault.jpg\" style=\"width:100%; max-width:800px; height:auto;\" title=\"\"> <\/a><\/p>\n<p>&#13;<br \/>\nThe result was dozens of enhancements that have already saved nearly an hour per day for many users. \u201cInnovation is essential for our industry to thrive, but to make a lasting impact, it has to be about more than simply chasing what\u2019s new,\u201d chief project officer <a href=\"https:\/\/www.vertafore.com\/about\/leadership-team\/james-thom\" target=\"_blank\" rel=\"noopener\">James Thom<\/a> explains.\u00a0<\/p>\n<p>\u201cOur innovation process starts with a focus on what\u2019s going to propel our customers\u2019 long-term success. That ensures innovations deliver measurable value, such as quantifiable time savings, improved client retention, faster processes, and business growth.\u201d\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<div style=\"&#13;&#10;    max-width: 824px;&#13;&#10;    margin: auto;&#13;&#10;    display: flex;&#13;&#10;    flex-wrap: wrap;&#13;&#10;    width: 100%;&#13;&#10;    justify-content: center;&#13;&#10;    background: #25408f;&#13;&#10;    color: white;&#13;&#10;    align-items: center;&#13;&#10;    border-radius: 24px;&#13;&#10;    position: relative;&#13;&#10;\">\n<div style=\"&#13;&#10;    font-size: 114px;&#13;&#10;    font-family: 'Font Awesome 5 Free';&#13;&#10;    color: aqua;&#13;&#10;    position: absolute;&#13;&#10;    top: -44px;&#13;&#10;    left: 20px;&#13;&#10;    width: 100px;&#13;&#10;    height: 100px;&#13;&#10;\"><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/035\/0271_638168116390083804.png\" style=\"&#013;&#010;    width: 90px;&#013;&#010;    height: 90px;&#013;&#010;    position: absolute;&#013;&#010;    left: 0;&#013;&#010;    top: 0;&#013;&#010;\" alt=\"\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    display: inline-block;&#13;&#10;    max-width: 300px;&#13;&#10;    width: 100%;&#13;&#10;    padding-left: 8px;&#13;&#10;    padding-right: 8px;&#13;&#10;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638887782000945089.png\" style=\"width: 100%;\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    max-width: 500px;&#13;&#10;    width: 100%;&#13;&#10;\">\n<p>\u201cOur goal is to simplify the entire insurance life cycle so customers can focus on what matters most to their business\u201d\u00a0\u00a0<br \/>&#13;<br \/>\n<span style=\"font-size: 21px;font-style: normal;display: block;margin-top: 12px;font-weight: 700;font-family: sans-serif;\">James Thom<\/span><span style=\"font-size: 21px;display: block;font-family: 'Roboto';line-height: 24px;font-weight: lighter;\">Vertafore<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>\u00a0<\/p>\n<p>&#13;<br \/>\nLaunched in December 2024, AgencyOne is Vertafore\u2019s integrated platform built on AMS360 and Sagitta, which brings together everything agencies need to run and grow their business.\u00a0<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=qHskBcvQZ-o\" rel=\"noopener\" target=\"_blank\"> <img decoding=\"async\" alt=\"Video Thumbnail\" src=\"https:\/\/img.youtube.com\/vi\/qHskBcvQZ-o\/sddefault.jpg\" style=\"width:100%; max-width:800px; height:auto;\" title=\"\"> <\/a><\/p>\n<p>&#13;<br \/>\nDesigned to simplify how agencies operate, AgencyOne includes:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">sales automation that optimizes day-to-day activity\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">real-time, competitive quoting and binding\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">modern digital experiences for today\u2019s insurance clients\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">streamlined agency management workflows\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">Data and analytics for smarter decision-making\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888581797473041.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888581988929736.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889401626268072.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888582435504394.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p>Faster navigation and improved search functions alone can free up two weeks per employee per year. \u201cAgencyOne gives a 360-degree view of client information with personalized dashboards and global navigation, making an agent\u2019s work easier every day,\u201d Thom says. \u201cThat kind of unified experience translates into real time savings and lets agents spend more time on business growth and client engagement.\u201d\u00a0<\/p>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<div style=\"padding: 0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"&#13;&#10;      margin: 0;&#13;&#10;      color: #25408f;&#13;&#10;      padding: 0;&#13;&#10;      white-space: normal;&#13;&#10;      word-wrap: break-word;&#13;&#10;      overflow-wrap: break-word;&#13;&#10;      max-width: 100%;&#13;&#10;      display: inline-block;&#13;&#10;    \"><strong>Open architecture, long-term support<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nUnderpinning Vertafore\u2019s technology is an open-architecture strategy built on APIs and microservices, as well as its Orange Partner program.\u00a0<\/p>\n<p>This ecosystem enables agencies, MGAs, and carrier partners to plug in best-in-class tools, extend workflows, and maintain a seamless experience across its suite and complementary technologies.\u00a0<\/p>\n<p>In 2020, Vertafore found a permanent home through its acquisition by Roper Technologies. That long-term backing allows Vertafore to reinvest nearly a quarter of its revenue in product development, UX\/UI enhancements, and continuous platform modernization.\u00a0<\/p>\n<p>Recent design updates emphasize:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">inclusive principles\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">improving accessibility\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">reducing clicks\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">overcoming situational barriers that slow agents down\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p>\u201cOur goal is to simplify the entire insurance lifecycle so customers can focus on what matters most to their unique business needs,\u201d he adds. \u201cWe\u2019re delivering tools that work today and evolve to meet tomorrow\u2019s challenges.\u201d\u00a0<\/p>\n<p>Vertafore will extend the Project Impact approach to new workflows and surface AI-driven recommendations across its platform. Its focus remains on uniting the distribution chain, empowering agencies, MGAs, and carriers with customer-centric solutions that drive real business outcomes.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888550863133963.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: #25408f; width: 100%; padding: 0px;\"><strong>Redefining automation with impact, not overhead\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nIn a market where speed, accuracy, and experience set the minimum bar for competition, automation has become more than a cost-cutting tool. TCG\u2019s flagship platform, DocProStar, combines AI, legacy integration, and no-code process design to deliver speed without adding technical complexity.\u00a0<\/p>\n<p>\u201cInitially, clients were primarily focused on cost savings by automating repetitive administrative tasks such as data extraction and email triage,\u201d says managing director <a href=\"https:\/\/www.linkedin.com\/in\/frankvolckmar\/?originalSubdomain=au\" target=\"_blank\" rel=\"noopener\">Frank Volckmar<\/a>. \u201cThese early-stage implementations delivered a strong return on investment, often achieving payback in under 12 months.\u201d\u00a0<\/p>\n<p>Development now sees clients using automation to enhance both employee and customer experiences. \u201cWhile cost reduction remains important, the focus has expanded to include broader strategic goals; namely, improving employee and customer experiences,\u201d Volckmar says.\u00a0<\/p>\n<p>DocProStar stands out for its no-code, BPMN-based interface, which enables claims managers, underwriters, and operations staff to map, test, and refine workflows without writing a single line of code.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888584695632875.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u201cThis inclusive approach accelerates automation rollouts while ensuring the people closest to the business challenges can actively contribute to process innovation,\u201d Volckmar says. \u201cThe result is faster time-to-value, broader alignment across teams, and more resilient, business-driven automation initiatives.\u201d\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding: 0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: #25408f; width: 100%; padding: 0px; text-align: center;\"><strong>Connecting legacy systems without rework\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nTCG designed DocProStar to act as an orchestration layer, connecting legacy platforms to modern AI tools and third-party systems. For many insurers, this ability to bridge old and new is crucial.\u00a0<\/p>\n<p>For example, one client now uses DocProStar to ingest claims documents, extract key data, classify inputs, and automate decisions using AI, all while syncing with its core insurance platform for validation.\u00a0<\/p>\n<p>\u201cIn some implementations, clients also \u2018scrape\u2019 data from legacy platforms and merge it with AI outputs within DocProStar, turning fragmented tasks into measurable, end-to-end processes,\u201d Volckmar adds.\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<div style=\"&#13;&#10;    max-width: 824px;&#13;&#10;    margin: auto;&#13;&#10;    display: flex;&#13;&#10;    flex-wrap: wrap;&#13;&#10;    width: 100%;&#13;&#10;    justify-content: center;&#13;&#10;    background: #25408f;&#13;&#10;    color: white;&#13;&#10;    align-items: center;&#13;&#10;    border-radius: 24px;&#13;&#10;    position: relative;&#13;&#10;\">\n<div style=\"&#13;&#10;    font-size: 114px;&#13;&#10;    font-family: 'Font Awesome 5 Free';&#13;&#10;    color: aqua;&#13;&#10;    position: absolute;&#13;&#10;    top: -44px;&#13;&#10;    left: 20px;&#13;&#10;    width: 100px;&#13;&#10;    height: 100px;&#13;&#10;\"><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/035\/0271_638168116390083804.png\" style=\"&#013;&#010;    width: 90px;&#013;&#010;    height: 90px;&#013;&#010;    position: absolute;&#013;&#010;    left: 0;&#013;&#010;    top: 0;&#013;&#010;\" alt=\"\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    display: inline-block;&#13;&#10;    max-width: 300px;&#13;&#10;    width: 100%;&#13;&#10;    padding-left: 8px;&#13;&#10;    padding-right: 8px;&#13;&#10;\"><img decoding=\"async\" alt=\"Claire Hunter\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638884075278696644.png\" style=\"width: 100%;\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    max-width: 500px;&#13;&#10;    width: 100%;&#13;&#10;\">\n<p>\u201cAs insurers continue their digital transformation, we see OCTO playing a pivotal role in unlocking new efficiencies and accelerating the practical application of AI\u201d\u00a0<br \/>&#13;<br \/>\n<span style=\"font-size: 21px;font-style: normal;display: block;margin-top: 12px;font-weight: 700;font-family: sans-serif;\">Frank Volckmar<\/span><span style=\"font-size: 21px;display: block;font-family: 'Roboto';line-height: 24px;font-weight: lighter;\">TCG Process<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>\u00a0<\/p>\n<div style=\"padding: 0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: #25408f; width: 100%; padding: 0px; text-align: center;\"><strong>What many still miss about AI\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nDespite strong adoption, Volckmar states that many insurers still underestimate what it takes to get automation right:\u00a0<\/p>\n<ul style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    text-align: left;&#13;&#10;    max-width: 810px !important;&#13;&#10;    width: 100% !important;&#13;&#10;    margin: auto;&#13;&#10;    padding: 0px 44px 0 88px;&#13;&#10;\">&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>lack of standardization<\/strong> across teams or departments\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>distrust in AI outputs<\/strong> due to fears of hallucination or inaccuracy\u00a0<br \/>&#13;<br \/>\n\t\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;<\/p>\n<li style=\"&#13;&#10;    list-style: initial;&#13;&#10;    font-size: 24px;&#13;&#10;    vertical-align: revert;&#13;&#10;\">&#13;\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\"><strong>weak evaluation frameworks<\/strong> that fail to weigh privacy, security, and performance\u00a0<\/p>\n<p>&#13;\n\t<\/li>\n<p>&#13;\n<\/ul>\n<p>\u201cWith so many services in the market, it\u2019s vitally important to work with specialized consultants who can align technology with actual business needs.\u201d\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<p>&#13;<br \/>\nTCG is focused on expanding AI across high-volume use cases, such as claims and underwriting, through OCTO, a new orchestration module embedded in DocProStar.\u00a0<\/p>\n<p>\u201cUse cases already emerging include the integration of AI into legacy applications, validation of incoming data against business rules to enhance data integrity, and AI-powered support for knowledge workers embedded directly in their workflows,\u201d Volckmar says.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888548595577306.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0; color: #25408f; width: 100%; padding: 0;\"><strong>Faster total loss valuations with market-driven accuracy\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nIn Australia\u2019s motor insurance market, total loss valuation has long been a sticking point. Clunky workflows, inconsistent data, and drawn-out disputes have frustrated assessors and claimants alike.\u00a0<\/p>\n<p>AutoGrab has stepped into that gap with its Pre-Accident Valuation (PAV) platform, which combines on-demand market data with human-guided decision-making to streamline the process and improve trust.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889405458273885.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889405549658412.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889405703949267.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889405778327287.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638889405881531284.png\" style=\"width: 100%;\" alt=\"\" title=\"\"><\/p>\n<p>&#13;<br \/>\n\u201cIt was fraught with errors,\u201d recalls Denis Flora, national customer manager for insurance. \u201cIf they weren\u2019t selecting the right vehicle, it meant they weren\u2019t producing the right value on a total loss.\u201d\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0; color: #25408f; width: 100%; padding: 0;\"><strong>Built for speed and evidence\u00a0<\/strong><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<p>During the height of the pandemic, as car prices surged and supply chains crumbled, AutoGrab launched its solution to reduce manual steps and improve consistency.\u00a0<\/p>\n<p>By automating the grunt work, matching vehicle identification and description, and drawing on a deep catalogue of advertised listings, the platform reduces the average time per case to seven to 10 minutes, a 60 percent time saving with improved accuracy.\u00a0<\/p>\n<p>\u201cThe pain was acute during COVID,\u201d Flora says.\u00a0<\/p>\n<p>Users are guided through an easy-to-navigate interface and receive a transparent, customer-ready PDF report.\u00a0<\/p>\n<p>\u201cOur anecdotal feedback is that nine out of 10 customers agree with the outcome of the report because they\u2019ve got the evidence there,\u201d Flora adds.\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<div style=\"&#13;&#10;    max-width: 824px;&#13;&#10;    margin: auto;&#13;&#10;    display: flex;&#13;&#10;    flex-wrap: wrap;&#13;&#10;    width: 100%;&#13;&#10;    justify-content: center;&#13;&#10;    background: #25408f;&#13;&#10;    color: white;&#13;&#10;    align-items: center;&#13;&#10;    border-radius: 24px;&#13;&#10;    position: relative;&#13;&#10;\">\n<div style=\"&#13;&#10;    font-size: 114px;&#13;&#10;    font-family: 'Font Awesome 5 Free';&#13;&#10;    color: aqua;&#13;&#10;    position: absolute;&#13;&#10;    top: -44px;&#13;&#10;    left: 20px;&#13;&#10;    width: 100px;&#13;&#10;    height: 100px;&#13;&#10;\"><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/035\/0271_638168116390083804.png\" style=\"&#013;&#010;    width: 90px;&#013;&#010;    height: 90px;&#013;&#010;    position: absolute;&#013;&#010;    left: 0;&#013;&#010;    top: 0;&#013;&#010;\" alt=\"\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    display: inline-block;&#13;&#10;    max-width: 300px;&#13;&#10;    width: 100%;&#13;&#10;    padding-left: 8px;&#13;&#10;    padding-right: 8px;&#13;&#10;\"><img decoding=\"async\" alt=\"Claire Hunter\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638887789972662444.png\" style=\"width: 100%;\" title=\"\"><\/div>\n<div style=\"&#13;&#10;    max-width: 500px;&#13;&#10;    width: 100%;&#13;&#10;\">\n<p>\u201cWe offer the perfect blend of technology assistance within the highly customer-focused and personable process of the insurance motor claims value chain\u201d\u00a0<br \/>&#13;<br \/>\n<span style=\"font-size: 21px;font-style: normal;display: block;margin-top: 12px;font-weight: 700;font-family: sans-serif;\">Denis Flora<\/span><span style=\"font-size: 21px;display: block;font-family: 'Roboto';line-height: 24px;font-weight: lighter;\">AutoGrab<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>\u00a0<\/p>\n<p>&#13;<br \/>\nSettlement value complaints remain among the most frequent insurance disputes in Australia, according to AFCA. To support transparency, AutoGrab\u2019s reports include comparable listings, price history, and state-specific market dynamics.\u00a0<\/p>\n<p>\u201cIf a customer is dissatisfied with a total loss claim\u2019s value, the insurer can provide the AutoGrab PAV PDF report to show how the value was calculated,\u201d he explains.\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: rgb(37, 64, 143); width: 100%; padding: 0px;\"><b>Real-time data that moves with the market<\/b><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<p>AutoGrab\u2019s proprietary catalogue covers 99.3 percent of vehicles under 4.5 tons, dating back to 1983. It\u2019s updated regularly through its global partnerships.\u00a0<\/p>\n<p>The coverage is expanding faster than that of other tools on the market, thanks to those partnerships and exclusive access to new models, making it the quickest on the market to grow.\u00a0<\/p>\n<p>Advertisements are matched to the catalogue and monitored throughout the sales cycle, including pricing movements, days to sell, and supply and demand dynamics. This data is analyzed to produce an accurate market-reflective price, supported by actual listings and sales data.\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: rgb(37, 64, 143); width: 100%; padding: 0px;\"><b>Human insight still matters<\/b><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nWhile the platform uses machine learning to suggest an estimated retail value, human expertise remains central to the process, especially in insurance.\u00a0<\/p>\n<p>\u201cWe present all of the data, insights, and listings to the customer, and they make the call on which vehicles to use in the valuation,\u201d Flora explains. \u201cEvery vehicle is unique. It may have different accessories, modifications, or pre-existing damage. That\u2019s where the human interaction comes in.\u201d\u00a0<\/p>\n<p>What\u2019s changed is the quality of information behind those decisions. In addition to presenting comparable listings, AutoGrab includes state-based supply and demand stats, odometer averages, and national pricing trends. Flora calls it a holistic picture.\u00a0<\/p>\n<p>\u201cThat price may be different on the last day of the month compared to the first day of the month because listings may have changed,\u201d he says. \u201cWe present all of that to our users to make that call.\u201d\u00a0<\/p>\n<div style=\"padding:0 16px;\">\n<p>&#13;<\/p>\n<h2 style=\"margin: 0px; color: rgb(37, 64, 143); width: 100%; padding: 0px;\"><b>From motor claims to full cycle expansion<\/b><\/h2>\n<p>&#13;\n<\/p>\n<\/div>\n<p>&#13;<br \/>\nSince its launch in 2020, AutoGrab now serves insurers and underwriting partners in Australia, New Zealand, the UK, and Asia. While its foundation lies in insurance, the company is well established in other verticals, including dealership platforms, fleet management, finance, and government.\u00a0<\/p>\n<p>\u201cHolistically, the automotive industry is our oyster,\u201d Flora says. \u201cBut we see really good benefits for insurers, not only to drive their claims performance and policy portfolio performance better, but to improve their customer engagement and transparency, which drives loyalty and retention.\u201d\u00a0<\/p>\n<p>AutoGrab is now expanding deeper into the claims lifecycle, from lodgment and repair assessment to underwriting and quote generation.\u00a0<\/p>\n<p>Internationally, it already provides fully automated valuations for insurers. In Australia, the hybrid model, combining machine intelligence with human discretion, remains the optimal fit. But the technology is designed to scale.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn-res.keymedia.com\/cms\/images\/us\/026\/0311_638888549520778558.jpg\" style=\"width: 100%;\" alt=\"\" title=\"\"><br \/>&#13;<br \/>\n\u00a0<\/p>\n<p style=\"&#13;&#10;    padding-left: 0;&#13;&#10;    padding-right: 0;&#13;&#10;    margin: 0;&#13;&#10;    width: 100%;&#13;&#10;    vertical-align: top;&#13;&#10;\">\u00a0<\/p>\n<p>Insurtech is no longer a sandbox for theories. AI may be in the spotlight, but insurers and brokers are focused on what works. They want tools that deliver results. Tech that cuts the noise, fixes the headaches, and helps teams perform more efficiently.\u00a0<\/p>\n<p><em>IB<\/em>\u2019s 5-Star Technology and Software Providers 2025 have earned their reputation by remaining focused on execution. They\u2019re not selling software; they\u2019re solving problems for brokers and insurers in demanding, complex environments globally.\u00a0<br \/>&#13;<br \/>\n\u00a0<\/p>\n<ul class=\"best_article_list best_article_listStars\" style=\"padding: 0 20px; max-width: 1020px;\">&#13;<\/p>\n<li class=\"regularBestListItem\" style=\"margin: 20px 0 20px 0;border: 1px solid #dfdfdf;\"><strong>AgencyBloc<\/strong><\/li>\n<p>&#13;<\/p>\n<li class=\"regularBestListItem\" style=\"margin: 20px 0 20px 0;border: 1px solid #dfdfdf;\"><strong>Alert Labs<\/strong><\/li>\n<p>&#13;<\/p>\n<li class=\"regularBestListItem\" style=\"margin: 20px 0 20px 0;border: 1px solid #dfdfdf;\"><strong>Applied Systems<\/strong><\/li>\n<p>&#13;<\/p>\n<li class=\"regularBestListItem\" style=\"margin: 20px 0 20px 0;border: 1px solid #dfdfdf;\"><strong>Bentek<\/strong><\/li>\n<p>&#13;<\/p>\n<li class=\"regularBestListItem\" style=\"margin: 20px 0 20px 0;border: 1px solid 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0 20px 0;border: 1px solid #dfdfdf;\"><strong>Trufla Technology<\/strong><\/li>\n<p>&#13;\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jump to winners |\u00a0Jump to methodology Beyond the buzz: turning promise into results\u00a0 The AI explosion has ramped up the pressure on the world\u2019s top insurtechs to deliver and push the boundaries even further.\u00a0 The companies meeting these exacting demands are recognized by Insurance Business as the 5-Star Technology and Software Providers 2025 and were 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