Artificial intelligence is reshaping insurance underwriting and claims, but it is strengthening the role of agents and brokers rather than eliminating it, according to Rob Galbraith (pictured), founder and chief executive officer of Forestview Insights, an independent insurance consulting, research and training firm. Galbraith, author of The End of Insurance as We Know It, said the industry has moved through several distinct waves of technological change since the early 2000s and is now entering a period defined by AI sitting at the center of business strategy rather than functioning as a peripheral tool.
Insurance futurist says AI is leveling, not disrupting, the field
